About Me

Hello, I'm Maricia Epps, a passionate Computer Information Systems student at DeVry University, driven by a fervor for developing databases and a dedication to excellence. With a foundation built on a diverse background in customer service, leadership, and military training, I bring a unique blend of skills and experiences to the world of technology.

 

My journey into the world of technology began at DeVry University, where I am currently pursuing a Bachelor of Science in Computer Information Systems. My educational journey has been marked by a commitment to excellence, reflected in my impressive GPA of 3.9/4.0. I hold an Associate of Information Technology & Networking with a specialization in Information Systems & Programming. Through a variety of relevant courses, including Intro to Programming, Programming with Objects, and Intro to Operating Systems, I've developed a deep understanding of the tech landscape.

 

My technical skills encompass a wide range of operating systems and programming languages, including Linux, Ubuntu, Python, MySQL, and C#. I'm well-versed in software tools such as Arduino IDE, Tinkercad, Visio, Visual Studio, Power BI, Microsoft ML, Neo4j, and Hadoop. When it comes to hardware, I've worked with components like MEGA 2560 R3, jumper wires, LED bulbs, photoresistors, resistors, 1602 LCDs, active and passive buzzers, and ultrasonic sensors.

 

My professional journey has been marked by diverse experiences that have honed my problem-solving abilities and communication skills. I've had the privilege of serving as a Technical Support Advisor at Conduent, where I provide efficient and courteous technical support over the phone, troubleshooting software and hardware issues, and maintaining high levels of customer satisfaction. I believe in the power of effective communication and have a track record of reducing conflict instances by 50% in a previous role.

 

In my role as a Human Resources Manager at Jade of Spades Inc., I executed strategic workforce planning initiatives, attracting top-performing candidates and reducing time-to-fill positions by 30%. I'm proud of my role in mediating disputes, executing fair disciplinary procedures, and ensuring compliance with legal regulations, which contributed to a harmonious work environment.

 

My tenure as a Fraud Analyst at TSYS enabled me to develop effective fraud prevention strategies, reducing fraudulent activity by 35% and minimizing financial losses. I've also led teams as a Temp Team Lead at TeleTech Holdings, conducting performance evaluations, providing coaching, and achieving a 95% graduation rate from new-hire training.

 

Beyond my professional experiences, I've served as a Territory Sales Lead at Anderson Merchandisers, achieving a remarkable 20% increase in productivity. My time in the Army Reserve as an Automated Logistical Supply Specialist enhanced my skills in inventory management and order processing.

 

In addition to my professional experiences, I have a passion for web development. I've designed websites for several companies and even created a website from the ground up using code.

 

I am a firm believer in continuous learning, and I am committed to making a significant impact as a dedicated and versatile professional within any organization. My journey is marked by a relentless pursuit of excellence and an unwavering commitment to my craft.

 

Thank you for visiting my portfolio, and I look forward to connecting with you. If you'd like to get in touch or have any questions, please don't hesitate to contact me through the provided channels. Your input and collaboration are highly valued.